Patient Triage

Last Updated: Thursday, 03 July 2025

We operate an online system called Patient Triage. All appointment requests, non-urgent medical requests, or admin requests, should now be submitted using Patient Triage. This service will let you request treatment, advice, sick notes, GP letters, recent test results and more. All requests are triaged for an appointment and may take up to 48 hours for us to contact you. If you feel you need an appointment on the day please contact us on 01704 876363 / 877600.

Repeat prescription requests can be submitted through the NHS App and medication queries need to be sent via email to cmicb-sf.prescriptions@nhs.net  

• Please note: This email address is not to be used for urgent medication requests - please see our policy regarding urgent requests instead.

Please CLICK HERE to submit a new request through Patient Triage.

If you do not have access to the internet or you are unable to complete the request form, please call our reception team on 01704 876363 / 877600 who will be happy to assist you.

Please note, access to Patient Triage is not available when the surgery is closed. Requests can be completed 8.00am-6.30pm Monday to Friday.

When the surgery is closed, you will need to call 111 or complete a request on 111 Online. Call 999 in an emergency.

How does the system work?

All requests will be reviewed by the clinical team. You will then be contacted either by telephone or text message with an outcome. If the doctor needs to examine you, they will arrange a time for you to come into the practice.

Please keep your phone with you so as you can be contacted.  If you miss the call or text, we will try to contact on one further attempt. Please note on the request form any times that you are unavailable.

For real life-threatening emergencies such as those below – RING 999

• Chest pain (suspected heart attack)
• Suspected stroke
• Suspected meningitis
• Anaphylactic shock (severe allergy)
• Heavy bleeding or deep lacerations
• Fluctuating levels of consciousness or completely unconscious
• Difficulty breathing or stopped breathing with a change in colour
• New seizure, fit or uncontrollable shaking

For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY

• A fever and lethargic (drowsy) child
• A feverish and floppy (unresponsive) infant
• Difficulty breathing
• Sudden, severe abdominal pain
• Accidental or intentional overdose of medication
• Trauma (including falls) and possible broken bones or road traffic accident