Prescription Requests

Order Your Repeat Prescription Online with Patient Access

Prescription requests can be made in the traditional way, by handing in a form to the surgery, but if possible we recommend using online services.

Please allow a minimum of 72 hours (3 working days) for a prescription request to be processed.



If you require medication urgently, please read the Urgent Prescription Policy, print and complete the form and return a signed copy to the surgery.  This will then be reviewed by a Prescribing Clinician.  (We will not accept an Urgent Prescription Request sent via email, you must bring the signed form to the front of reception).

Please right click and "Save As":

Practice Policy for Urgent Repeat Prescription Requests (Microsoft Word Document)

Urgent Repeat Prescription Request Form (Microsoft Word Document)

Online requests

If you have already registered for online services at the surgery, such as Patient Access, then you will have the ability to request your repeat medication online. Please ask reception for more details if you are not already registered - this will require at least one form of ID.

Another option is the NHS App, which does not require registration at the surgery to request medication. Registration is done within the app itself, although you will still need to contact the surgery if you want access to your detailed records.

Email requests

You can now order your repeat prescriptions via email at, please allow a minimum of 72 hours for your request to be processed.

Written requests

We also accept written requests. A form for requesting prescriptions can be found in the surgery porch, with a locked receiver for completed requests to be dropped off. If the surgery is closed, requests can be put through the letterbox. Please do not put requests through the front door letterbox when the surgery is open, please use the locked receiver on the right hand wall of the porch.

If using a printed prescription reordering form, please make sure you clearly mark which medication you need to avoid any delays with your request.

Telephone requests

Only in exceptional circumstances will the surgery accept requests made over the telephone. This is for medicine safety reasons, to reduce the likelihood of incorrect medication being ordered.

Requests are accepted over the telephone if the patient is housebound.

Nominated pharmacy

In light of COVID restrictions in early 2020, all patients were required to nominate a pharmacy for their prescription to be sent electronically to, in order to reduce the amount of paper handled in the surgery.

If you have recently moved to the surgery, please make sure your nomination is up to date. We do not change your nomination without your prior permission.

Medication Reviews and ordering medication you have not had recently

The surgery will remind you when it is time for your Medication Review.  If you require an item, which is not on your repeat system, either make an appointment with your usual GP or put in a written request.

No prescriptions will be issued for medication not previously prescribed and all prescription requests may necessitate an appointment at the discretion of the doctor, particularly if you have not ordered the medication from us recently.

Patients who require the morning after pill can obtain this from the chemist and a charge may be involved.  Patients may however contact the surgery and inform the reception staff that they require to be seen in connection with this specific requirement.


This page last updated 27/09/2021

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Contact Us

The Hollies Family Surgery
10 Elbow Lane
L37 4AF
Tel: 01704 877600
Fax: 01704 833811